15 February 2021

2021 Canon EOS Canon PowerShot Camera Rumors

2021 Canon EOS Canon PowerShot Camera Rumors

Canon EOS / PowerShot Releases and Release Dates 2021

We should see some of the following highly anticipated / speculated Canon EOS / Canon EOS M / Canon PowerShot cameras / EF Lenses be released during 2021.

More new Canon EOS / EOS M bodies, Canon PowerShot cameras and EF lenses will be added as the rumors / speculations become available. 

Timelines
As with rumors and speculations there are no concrete timelines on the upcoming releases. These listed releases are anticipated releases based on historic timeline correlations / market releases of previously introduced Canon EOS / PowerShot cameras.

Release Dates / Naming Conventions
Some of the listed products may be released at a later date. Some may even be released with different [detailed] Canon brand naming conversions. Or not be releases at all.

Specifications
The speculation and updating of specifications are of dynamic nature and could change / be updated on a regular basis. No claims are made on this website that any or all specifications are the final release specifications. Specifications and rumors will remain non-official speculative 'wish lists' until the official Canon announcements and release dates.

Expected Canon EOS | EOS RP | EOS M Releases 2021 / 2022

What's coming up in 2021 for Canon
What's coming up in 2021 for Canon

7 New Canon EOS R Cameras in 2021? 
7 New Canon EOS R Cameras in 2021?

Canon to Release 16 New RF Lenses Before the End of 2021
Canon to Release 16 New RF Lenses Before the End of 2021

Canon EOS R7
Possible replacement for Canon EOS 7D Mark II
More information>>

Canon EOS 7D Mark III (Still Hoping)
Replacement for the current Canon EOS 7D Mark II
More Information>>

Canon Latest Digital Photo Professional Release / Downloads for Windows / Mac

Please note: Information / specifications published in Anticipated Canon EOS DSLR / Canon PowerShot Releases 2021 post and / or elsewhere on any of this website's posts / pages are based on anticipated / expected and rumored upcoming releases of new Canon EOS / PowerShot cameras - possibly to be launched during 2020 / 2021. No responsibility or ownership is taken or claimed for [additional] information provided by any website we may point readers to.

11 February 2021

Canon's First-Ever Photo Culling App

Canon's First-Ever Photo Culling App
Need a Digital Photo Assistant? Canon U.S.A. has you Covered with the Company’s First-Ever Photo Culling App


Canon Also Publicly Debuts “PHIL,” the Company’s Computer-Vision Artificial Intelligence Engine

MELVILLE, NY, February 11, 2021– According to a recent report from Keypoint Intelligence, 1.4 trillion photos were taken worldwide in 2020 and 7.4 trillion images were stored1. With these staggering numbers, it could be overwhelming for the average consumer to decide what photos are best to keep and store. Delivering expert photo advice in the form of an app, Canon U.S.A., Inc., a leader in digital imaging solutions, today announces its Photo Culling app. Compatible with iOS devices2, this brand-new app helps determine a user’s best photos based on scores against four models: sharpness, noise, emotions and closed eyes, using Canon’s Computer Vision Artificial Intelligence Engine known as “PHIL” (abbreviated for Photography Intelligence Learning) 3. Additionally, the app will suggest deleting duplicative photos, making it easy for the consumer to free up space on their smartphone.

"In today's ever-changing and overwhelming world, where thousands of photos are captured and stored in a person’s smartphone, consumers need an expert, reliable and intuitive photo tool to help them decide the best photos based on years of trusted knowledge and technology,” said Tatsuro "Tony" Kano, executive vice president and general manager of the Imaging Technologies & Communications Group of Canon U.S.A., Inc. “Canon U.S.A.’s new Photo Culling App is the answer and we are proud to see how the company’s Computer Vision technology within this app can assist consumers with finding and keeping their best photos of their fondest moments."

The Photo Culling app features two culling options:
  • Whole Culling: Determines the best photos based on the absolute best scores against the four models: sharpness, noise, emotions and closed eyes. If the score is over the threshold the user sets, the photo is considered to be the best. The remaining images would be suggested as deletions.
  • Similar Culling: Determines the best photos based on score comparison among a similar group of photos. The highest-scoring photos within the group are considered the best photos. A second photo may also be selected as the second-best photo within the group. The remaining images would be suggested as deletions. The app is also able to find similar photos and group them together. For example, If a user selects 10 photos of a dog and 10 photos of a sunset, it will break the photos into two groups and find the best photo of each; one of the dog and one of the sunset.

In addition to its culling options, the Photo Culling app also features:
  • Photo Counts and Storage: Shows the number of photos a user has as well as the amount of phone storage on the Home Screen
  • Event Album: Categorizing and placing photos in albums on the Home Screen. These are dynamic albums based on events/date throughout the year and the app will pull events that have a large number of photos and suggest the user review these photos to delete and save space
  • Features in the Setting Screens: Displaying the number of photos deleted, the current subscription plan (see details below), option for notifications, parameter setting for each score against sharpness, noise, emotion and closed eyes. Users also can adjust these settings, such as changing how much of an impact noise has on a photo versus closed eyes4
  • Dark and Light Mode Settings Screen Option: Displays screens either as a dark or light mode option

Price & Availability*
Available for download via the App Store, the Photo Culling app will be available under two subscription options: $2.99 per month or $14.99 for the year, each with a three-day trial5. For more information, please visit, usa.canon.com/photo-culling-app.

03 February 2021

Canon Celebrates Milestone with Production of 150 Million RF And EF Lenses

Canon Celebrates Significant Milestone with Production of 150 Million Interchangeable RF And EF Lenses
Canon Celebrates Significant Milestone with Production of 150 Million Interchangeable RF And EF Lenses

MELVILLE, NY, February 3, 2021– Canon U.S.A., Inc., a leader in digital imaging solutions, announced today that its parent company, Canon Inc., reached a new lens-manufacturing milestone with the production in January 2021, of the Company’s 150-millionth RF and EF series interchangeable lens for EOS cameras1— an RF70-200mm F2.8 L IS USM telephoto zoom lens (released in November 2019).

Production of interchangeable EF lenses for Canon EOS-series AF (Autofocus) single-lens reflex film cameras began in 1987 at the Company’s Utsunomiya Plant. Over the years, EF lenses have gained support from a wide range of users and production has since expanded to a total of four manufacturing bases, including Canon Inc., Taiwan; Canon Opto (Malaysia) Sdn. Bhd.; and Oita Canon Inc. in southern Japan.

EF lens production passed the 10-million-unit mark in 1995 and crossed the 50-million-unit threshold in 2009. In April 2014, the Company celebrated its first-in-the-world achievement of having manufactured 100 million interchangeable lenses, and now, setting a new world record for the most interchangeable lenses produced, Canon manufactured its 150-millionth RF and EF lens in January 2021. Laid end-to-end2, all of the RF and EF lenses Canon has manufactured thus far would measure approximately 7,736 miles in length — nearly equivalent to the Earth’s diameter, which measures approximately 7,917 miles.

Canon’s proprietary EF lenses, launched in March 1987 along with the EOS SLR camera system, have continued to evolve since their introduction, leading the industry through the incorporation of a wide range of innovative technologies, including such world’s firsts3 as the Ultrasonic Motor (USM), Image Stabilizer (IS) technology, and a multilayered diffractive optical (DO) element.

In 2018, Canon introduced the EOS R system and the RF series lenses, which pursues new heights of quality under the core concept of “Speed, Comfort and High Image Quality.” Today, the Company’s extensive RF and EF lens series lineup currently comprises a total of 118 models4, expanding the possibilities for image capture. In addition, thanks to the extensive lineup of lenses, Canon has maintained the number one market share for digital interchangeable-lens cameras since 2003 — a total of 17 years5— and in September 2019, the Company celebrated the production of 100 million EOS-series interchangeable-lens cameras.

Canon will continue refining its imaging technologies centered on its RF and EF lens lineup, striving to cater to the varying needs of photographers — from first-time users to advanced amateurs and professionals — while contributing to expanding the photographic and video imaging culture.

Model name &

Release date

Main features and technologies

EF300mm f/2.8L USM6

Nov. 1987

World’s first7 use of a lens-based Ultrasonic Motor (USM)

USM technology delivers fast autofocusing thanks to its high torque and responsiveness. By converting ultrasonic vibrations into rotational energy, the technology makes possible quiet, smooth AF drive performance.

EF75-300mm f/4-5.6 IS USM8

Sept. 1995

World’s first7 use of Image Stabilizer (IS) technology

Users can see the results of IS technology through the viewfinder. Delivering high precision and stability for superb image stabilization results, this technology expands the possibilities for handheld photography.

EF400mm f/4 DO IS USM9

Dec. 2001

World’s first7 use of a diffractive optical (DO) lens element

Diffraction is an optical phenomenon in which light waves bend as they pass around the edges of an object. DO lens elements use this phenomenon to correct for a variety of aberrations by controlling the path that light travels.

EF24mm f/1.4L II USM

Dec. 2008

World’s first10 use of Subwavelength Structure Coating (SWC)

SWC technology helps to minimize reflections by aligning countless wedge-shaped structures more minute than the wavelength of visible light on the surface of a camera lens.

EF100mm f/2.8L Macro IS USM

Oct. 2009

World’s first7 use of Hybrid IS, which compensates for both angle camera shake and shift camera shake

Employing an algorithm, Hybrid IS optimally adjusts for camera shake based on information gathered by two sensors located in the lens. By precisely driving the optical correction system, the technology simultaneously corrects for angle and shift camera shake.

EF8-15mm f/4L Fisheye USM

July 2011

World’s first7 fisheye lens to deliver both 180-degree diagonal angle of view and 180-degree circular fisheye

The EF8-15mm f/4L Fisheye USM enables the capture of images with dramatic deformations, exaggerated perspectives and extreme depths of field, making possible images that are significantly distorted, similar to what a fish might see were it to look skyward from under the water surface.

EF200-400mm f/4L IS USM Extender 1.4x

May 2013

World’s first7 super-telephoto zoom lens to employ an internal extender

Featuring a built-in 1.4x extender, the EF200-400mm f/4L IS USM Extender 1.4x’s zoom range can be expanded with a simple one-touch operation even in locations where users are unable to switch lenses

EF11-24mm f/4L USM

Feb. 2015

World’s first7 lens offering ultra-wide-angle 11 mm minimum focal length

In addition to achieving the world’s widest angle of view starting at a minimum focal length of 11 mm, the EF11-24mm f/4L USM effectively corrects for aberrations commonly associated with ultra-wide-angle lenses, delivering superb image-quality performance

 

RF28-70mm F2 L USM Dec. 2018

World’s first11 standard zoom lens to deliver f/2 aperture across the entire zoom range

Employs a large internal mount diameter and a short back focus to realize an f/2 aperture across the entire zoom range, a feat which was considerably difficult for EF series lenses.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

1 Includes EF, EF-S, RF, EF-M and EF Cinema lenses and lens extenders. As of February 3, 2021.

2 Calculated based the length of the lens’ bodies. Based on Canon research.

3 Among interchangeable SLR camera lenses. Based on Canon research.

4 Includes four lens extenders. As of February 3, 2021.

5 In terms of market share by number of units sold. Based on Canon research.

6 As of February 3, 2021, production for this lens has already been discontinued.
Successor: EF300mm f/2.8L IS II USM (released in August 2011).

7 Among interchangeable SLR camera lenses.

8 As of February 3, 2021, production for this lens has already been discontinued.
Successor: EF70-300mm f/4-5.6 IS II USM (released in December 2016).

9 As of February 3, 2021, 2016, production for this lens has already been discontinued.
Successor: EF400 f/4 DO IS II USM (released in November 2014)

10 Among photography lenses.

11 Among interchangeable lenses supporting autofocus across the entire standard zoom
range and compatible with 35mm equivalent full-frame sensor cameras.

01 February 2021

Canon EOS Shutter | Actuation Count Software Utilities

Canon EOS Shutter / Actuation Count Software Utilities
For determining Canon EOS DSLR shutter count / shutter actuations it is required to use external apps / software utilities.

There’s no official Canon application / software utility for determining the shutter count for any Canon EOS DSLR body.

Herewith a list of software utilities that should provide the Canon EOS shutter count capability for determining actuations on Canon EOS bodies.

Please note: All software applications / utilities are downloaded on own risk, we do not take any responsibility / liability for any incorrect operation / error messages or dysfunctional application / utilities. We also do not offer technical / installation support on any listed software applications / software utilities.

Shutter Count / Shutter Actuations Applications & Software Utilities


Astro photography Tool with Shutter Counter

Astro photography Utility Demo that will also read Canon EOS Shutter Actuations Go>>

Canon EOS DIGITAL Info
Utility for Reading/ editing some Infos on Canon EOS DSLRs Go>>


Camera Shutter Count
Find out how many shots your Digital SLR has taken. P
hoto uploading Go>>

EOS Info
EOS Info claims to work with almost any DSLR Go>>

EOSMSG

The primary functions are retrieval of a shutter count and mirrorup count Go>>

EOSCount

Reads shutter counters from a Canon EOS DSLR (DIGIC III and later) camera Go>>

Reikan Focal 5.2.0
Detailed information about your camera, including useful information such as Shutter Count Go>>

FreeShutterCounter

Mac OS application that shows Canon EOS DSLR shutter count Go>>

Free Shutter Count
Find the shutter count on your Canon EOS for free Go>>

Magic Lantern
Free, open-source firmware add-on for Canon DSLR cameras Go>>

ShutterCount (iStore)
Displays the number of shutter actuations of your Canon EOS digital camera Go>>

Shutter Check for Mac App
Get shutter actuations count of your Canon EOS camera Go>>


Useful information pertaining to Shutter / Actuation Count Importance / How To... 

Canon EOS Camera Shutter Lifetime Expectancy

Canon EOS Camera Shutter Lifetime Expectancy

Finding the Shutter Actuations Count for Canon EOS Cameras
Finding the Shutter Actuations Count for Canon EOS Cameras


Finding Your Camera's Shutter Actuations
Finding Your Camera's Shutter Actuations

How to Check Canon Shutter Count (and Why it Matters)
How to Check Canon Shutter Count (and Why it Matters)

How to Find Total Shutter Actuations on Nikon and Canon DSLRs
How to Find Total Shutter Actuations on Nikon and Canon DSLRs


How to Know The Number of Shots a DSLR Camera Has Taken
How to Know The Number of Shots a DSLR Camera Has Taken


How to find shutter count on a Canon Rebel T6i 750D
How to find shutter count on a Canon Rebel T6i 750D

How do I get the shutter count for the EOS 7D Mark II on Windows 10 View

Canon EOS │ PowerShot Camera PDF User Guide Downloads

Canon EOS / PowerShot Camera PDF User Guide Downloads

A comprehensive list / linking to a variety of original Canon EOS / Powershot Camera PDF User Guide Downloads and other relevant Canon EOS / Powershot user guidance information. 

This is a dynamic Canon EOS / PowerShot Camera PDF User Guide data listing and more uploads will be made available as soon as possible / or as new Canon User Guides are made available. A few discontinued Canon EOS body downloads are also made available
 
Canon EOS AF Microadjustment Guidebook PDF Download
Canon EOS AF Microadjustment Guidebook PDF Download


Canon Wi-Fi Adapter W-E1 PDF User Manual Download
Canon Wi-Fi Adapter W-E1 PDF User Manual Download

Canon EOS Full Frame PDF User Guide / AF Guide Downloads
  • Canon EOS-1D X Mark II User Manuals / Guides - View
  • Canon EOS-1D X Mark II AF Guide / User Manual  - View
  • Canon EOS-1D X User Manuals / Guides - View
  • Canon EOS-1D X AF Guide / User Manual - View
  • Canon EOS-1D X Mark IV User Guides - View
  • Canon EOS-1D X Mark III User Guides - View
  • Canon EOS 5DS User Manuals / Guides - View
  • Canon EOS 5DS R User Manuals / Guides - View
  • Canon EOS 5D Mark IV User Manuals / Guides - View
  • Canon EOS 5D Mark III User Manuals / Guides - View
  • Canon EOS 5D Mark III AF Guide / Use Manual - View
  • Canon EOS 5D Mark II User Manuals / Guides - View
  • Canon EOS 5D User Manual / Guides - View
  • Canon EOS 6D Mark II Manual Guides View
  • Canon EOS 6D User Manuals / Guides - View

Canon EOS R Full Frame PDF User Guide Downloads
  • Canon EOS R5 User Manual / Guides - View
  • Canon EOS R6 User Manual / Guides - View
  • Canon EOS R User Manual / Guides - View
  • Canon EOR RP User Manual / Guides - View
  • Canon EOS R6 User Manual / Guides - View

Canon EOS APS-C PDF User Guide / AF Guide Downloads
  • Canon EOS 7D Mark III User Manuals / Guides - View *
  • Canon EOS 7D Mark II User Manuals / Guides - View 
  • Canon EOS 7D Mark II AF Guidebook Download - View 
  • Canon EOS 7D Instruction Manual Download - View
  • Canon EOS 90D Instruction Manual Download - View *
  • Canon EOS 80D Instruction Manual Download - View
  • Canon EOS 77D Instruction Manual Download - View
  • Canon EOS 70D Instruction Manual Download - View
  • Canon EOS 60D Instruction Manual Download - View
  • Canon EOS 50D Instruction Manual Download - View
  • Canon EOS 40D Instruction Manual Downloads - View 
  • Canon EOS 850D / Rebel T8i Instruction Manual Download - View
  • Canon EOS 800D / Rebel T7i Instruction Manual Download - View
  • Canon EOS 750D / Rebel T6i Instruction Manual Download - View
  • Canon EOS 760D Rebel T6s Instruction Manual Download - View
  • Canon EOS 700D / Rebel T5i Instruction Manual Download - View
  • Canon EOS 250D / Rebel SL3 Instruction Manual Download - View
  • Canon EOS 200D / Rebel SL2 Instruction Manual Download - View
  • Canon EOS 100D / Rebel SL1 Instruction Manual Download - View
  • Canon EOS 650D / Rebel T4i Instruction Manual Download - View
  • Canon EOS 600D / Rebel T3i Instruction Manual Download - View
  • Canon EOS 550D / Rebel T2i Instruction Manual Download - View
  • Canon EOS 500D / Rebel T1i Instruction Manual Download - View
  • Canon EOS 4000 / Rebel T100 Instruction Manual Download - View
  • Canon EOS 2000D / Rebel T7 Instruction Manual Download - View
  • Canon EOS 1300D Rebel T6 Instruction Manual Download - View
  • Canon EOS 1200D / Rebel T5 Instruction Manual Download - View
  • Canon EOS 1100D / Rebel T3 Instruction Manual Download - View
  • Canon EOS 1000D / Rebel XS Instruction Manual download - View

Canon EOS APS-C M Mirrorless  PDF User Guide Downloads
  • Canon EOS M User Manual / Guides - View
  • Canon EOS M3 User Manuals / Guides - View
  • Canon EOS M10 User Manuals / Guides - View
  • Canon EOS M5 User Manual / Guides - View
  • Canon EOS M6 Mark II User Manual - View
  • Canon EOS M6 User Manual / Guides - View
  • Canon EOS M100 User Manual / Guides - View
  • Canon EOS M50 Mark II User Manual / Guide - View
  • Canon EOS M50 User Manual / Guides - View

Canon PowerShot G-Series PDF User Guide Downloads
  • Canon PowerShot G16 Camera User Manual - View
  • Canon PowerShot G3 X Camera User Manual - View
  • Canon PowerShot G5 X Camera User Manual - View
  • Canon PowerShot G5 X Mark II Camera User Manual - View
  • Canon PowerShot G7 X Camera User Manual - View
  • Canon PowerShot G7 X Mark II Camera User Manual - View
  • Canon PowerShot G7 X Mark III Camera User Manual - View
  • Canon PowerShot G7 X Mark III Camera User Manual - View
  • Canon PowerShot G9 X Camera User Manual - View
  • Canon PowerShot G9 X Mark II Camera User Manual - View
  • Canon PowerShot G1 X Camera User Manual - View
  • Canon PowerShot G1 X Mark II Camera Manual - View

Canon PowerShot SX-Series PDF User Guide Downloads
    • Canon PowerShot SX80 HS Camera User Manual - View *
    • Canon PowerShot SX70 HS Camera User Manual - View
    • Canon PowerShot SX60 HS Camera User Manual - View
    • Canon PowerShot SX50 HS Camera User Manual - View
    • Canon PowerShot SX40 HS Camera User Manual - View
    • Canon PowerShot SX540 HS Camera User Manual - View
    • Canon PowerShot SX530 HS Camera User Manual - View
    • Canon PowerShot SX710 HS Camera User Manual - View
    • Canon PowerShot SX720 HS Camera User Manual - View
    • Canon PowerShot SX730 HS Camera User Manual - View
    • Canon PowerShot SX610 HS Camera User Manual - View
    • Canon PowerShot SX420 HS Camera User Manual - View

    Canon EOS SLR Film Camera PDF User Guides
    Canon EOS SLR Film Camera PDF User Guides 


    * Canon EOS / PowerShot Cameras not release yet


    Please note that no PDF documents are maintained / stored on this website.

    Canon EOS 7D Mark II
    Canon EOS 7D Mark II



    Canon EX Speedlite Flash PDF / Macro Ring Lite User Guide Downloads

    New Canon EOS R7 Rumors & Announcement Updates

    New Canon EOS R7 Rumors & Announcement Updates
    Possible Canon EOS R7 Mirrorless Rumor Update / Announcement Date

    Many online discussions are speculating that we will see the announcement of a Canon EOS R7 Mirrorless camera - this could be then some sort of replacement for Canon EOS 7D Mark II

    Latest Updates: Canon EOS R7 Rumors / Update Links from online sources 

    Canon EOS R7 Rumored Specifications
    Canon EOS R7 Rumored Specifications

    Canon EOS R7 with APS-C sensor undergoing field Testing?
    Canon EOS R7 with APS-C sensor undergoing field Testing?

    Canon EOS R7 set to be mirrorless replacement for Canon EOS 7D Mark II
    Canon EOS R7 set to be mirrorless replacement for Canon EOS 7D Mark II

    Canon EOS R7 Coming on Aug-Sep 2021
    Canon EOS R7 Coming on Aug-Sep 2021

    What Canon thinks about Canon EOS R7?

    _____________________________________________________________________________________________________________


    New Canon EOS / PowerShot Cameras to be Released 2020

    New Canon EOS R7 Rumors & Announcement Updates

    New Canon PowerShot SX80 HS Rumors & Announcement Update

    New Canon PowerShot SX80 HS  Rumors & Announcement Update
    It is rumored that the Canon PowerShot SX80 HS  will replace the Canon PowerShot SX70 HS in September 2019.

    Other Canon PowerShot SX80 HS Release Rumor URL Links

    Canon PowerShot SX80 HS coming September 2019
    Canon PowerShot SX80 HS coming September 2019


    -------------------------------------------------------------------------------------------------------------------------------

    New Canon EOS / PowerShot Cameras to be Released 2019

    13 January 2021

    Canon Ranked 3rd in the 2020 IFI CLAIMS U.S. Patent Rankings

    Canon Ranked 3rd in the 2020 IFI CLAIMS U.S. Patent Rankings
    Canon has Now Ranked in the Top Five for Number of Patents Granted for 35 Consecutive Years

    MELVILLE, NY, January 13, 2021 – Continuing its mission of empowering innovation, Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that its parent company, Canon Inc., ranked third for the number of U.S. patents awarded in 2020 with 3,226 patents.1 With this year’s ranking, Canon has now ranked in the top five for number of patents granted for 35 consecutive years, according to the latest ranking of preliminary patent results issued by IFI CLAIMS Patent Services. Additionally, Canon once again ranked first in patents among Japanese companies for the 16th consecutive year.

    “As the world continues to shift and the needs of our customers evolve, we too will continue exploring new areas and future opportunities for innovation that will benefit our customers,” said Seymour Liebman, executive vice president, chief administrative officer and general counsel of Canon U.S.A. Inc and senior managing executive officer of Canon Inc. “Canon is proud to be in the top three patent holders as it further demonstrates our commitment to delivering innovative ideas and solutions that meet market and customer demands.”

    Canon actively promotes the globalization of its business and places great value on obtaining patents overseas. Among these, the United States, with its many high-tech companies and large-market scale, represents a particularly important region in terms of business expansion and technology alliances.

    Canon promotes the acquisition and utilization of intellectual property rights, not only for fundamental technologies required for next-generation products, but also for such technologies as wireless communication and image-compression shared by the next-generation social infrastructure.

    For more information on Canon and its products, please visit www.usa.canon.com.

    06 January 2021

    Canon Earns Center of Excellence Recognition from BenchmarkPortal

    Canon Earns Center of Excellence Recognition from BenchmarkPortal
    Canon U.S.A., Inc., Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

    This year marks the 12th consecutive year the company has received this recognition.

    MELVILLE, NY, January 6, 2021 – In a year which many customers valued high-quality service and support more than ever, Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce its Customer Service Center has been certified as a Center of Excellence by BenchmarkPortal for the 12th consecutive year. This award recognizes the company for achieving world-class grading across BenchmarkPortal’s Performance Matrix covering 21 effectiveness and efficiency categories such as Top Box Customer Satisfaction and Inbound Calls Closed on First Call Percentage.

    The Center of Excellence recognition can be considered one of the most prestigious awards in the customer service and support industry. Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.

    “Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents - as well as senior managers, who support and encourage this excellence. Canon’s Customer Solution Center professionals have shown exceptional dedication and results, for which I commend them,” said Bruce Belfiore, CEO, BenchmarkPortal. “The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence.”

    Canon’s Customer Solutions Center continues to deliver innovative service solutions to its vast network of direct and non-direct sales channels by introducing new technologies such as virtual presence to its field and engineering technicians to help further service and connect with its authorized dealers and customers – even in dispersed locations. This technology leverages augmented reality to allow Canon’s Support Specialist experts to virtually reach out and touch what the field technician is working on through their mobile device, ultimately helping to improve device uptime through a more efficient, productive support experience.

    “As our customers continue to navigate through the hybrid work environment, it is important they are equipped with high-quality service and support. To help meet this need, Canon’s Customer Solutions Center continues to enhance its technology and remote operations,” said Shinichi Yoshida, executive vice president and general manager, Canon U.S.A., Inc. “Canon takes pride in servicing its channel partners and end customers, and to be recognized by Benchmark Portal for the 12th consecutive year is a great reflection of our commitment to providing customers with top-quality service and support.”

    About Center of Excellence Certification
    Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. To learn more, visit www.BenchmarkPortal.com/contact-centercertification/.

    About BenchmarkPortal
    From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.

    About Canon U.S.A., Inc.
    Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $33 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2019† and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.