01 January 2022

Canon Service and Support - Customer Solutions Center

Canon Service and Support - Customer Solutions Center - Canon Official Video



Canon’s Customer Solutions Center provides advanced services to its vast network of direct and non-direct service partners. The support team is field experienced and trained to assist with all Canon business imaging solutions in the enterprise, production, large format, image capture, and desktop imaging environments. From cutting-edge technology to industry-leading response times, Canon takes great pride in delivering the highest level of customer service and support excellence to its channel partners and end customers. 

The Canon Service and Support mission is focused on providing the best possible end-to-end solutions support for our service partners and end customers. It's about aligning and integrating the latest technologies and service automation, as well as our team of experts to be able to support our customers' productivity and experience with Canon solutions. 

Award-Winning Technical Support Center
• Benchmark Portal “Center of Excellence” Certification 10 years in a row! 
• Audited and validated against metrics for efficiency, effectiveness, and customer satisfaction. 

Industry-Leading Performance 
• Fast first-call resolution. • Highly skilled, experienced, and dedicated specialists with an average of 25 years of industry experience (as of November 2017). 
• Ability to reproduce the most complex customer environments for effective troubleshooting. 

State-of-the-Art Contact Center 
• Immediate access to engineering teams and solutions specialists. • Hours of operation: 9 a.m. – 8 p.m. (EST) 

A Commitment To Customer Service and Support Excellence

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